Shipping & Delivery

Evashu orders are prepared and dispatched from India. This page explains international delivery, tracking, customs and delivery concerns. The delivery estimate shown at checkout or in your order communication is an estimate rather than a guaranteed arrival date.

Order preparation

Before dispatch, items are checked for order accuracy and visible damage, then packed according to product type. Fragile trees, carvings, bowls and decorative pieces require different protection from bracelets, rings or pendants. A short preparation period may apply before the parcel is handed to the carrier.

Typical international delivery time

International delivery commonly takes approximately 8–15 days after dispatch. Remote areas, customs inspection, peak seasons, public holidays, weather, security checks and local-carrier conditions can extend this timeframe.

Shipping charges

Available shipping methods and charges are calculated or displayed at checkout based on the destination, order value, parcel weight and current carrier availability. Any free-shipping offer applies only when it is shown as available for your order at checkout.

Tracking

Where tracking is available, the tracking number is shared after dispatch. Tracking may take 24–72 hours to show the first scan, especially while a parcel moves from export processing in India to the destination postal or courier network.

Customs, duties and taxes

International orders may be inspected by customs. Import duty, sales tax, VAT, brokerage, handling or local collection fees can be charged by the destination country or carrier. Unless checkout explicitly states otherwise, these charges are the recipient’s responsibility and are not controlled by Evashu.

Delivery address

Please enter a complete deliverable address, postal code, phone number and any apartment or unit details. Address corrections are easiest before dispatch. After carrier handover, rerouting may be unavailable or may involve an additional charge.

Delays and tracking gaps

A temporary tracking gap does not always mean the parcel is lost. International shipments can remain between scans during export, air transit, customs or transfer to a local carrier. If tracking has not moved for five business days or the parcel is materially beyond the estimated delivery window, email support@evashucrystals.com with your order number.

Failed delivery or return to sender

Carriers may return a parcel after repeated delivery attempts, an incomplete address, refusal of customs charges or failure to collect the shipment. Re-shipping and refund eligibility depend on the reason for return and the costs already incurred.

Damage, wrong item or missing item

Keep the product and all packaging. Report the concern within 7 calendar days of delivery by emailing support@evashucrystals.com. Include your order number and clear photographs of the outer package, shipping label, internal protection and item received. This evidence helps us evaluate the appropriate replacement, refund or other resolution and raise a carrier claim where possible.

Multiple parcels

In some cases, an order may be divided into more than one parcel for safety, weight or carrier reasons. Separate tracking details may be issued.

For return eligibility, read Returns & Support. Eligible return requests must be started within 30 calendar days of delivery. Mandatory consumer rights in your country or region are not limited by this policy.