Refund Policy

Last updated: July 12, 2026

We want you to receive the product that was described and ordered. This Refund Policy explains how return requests, damage, incorrect or missing items, cancellations and refunds are handled by Evashu Crystals International.

1. 30-day return request period

You may request an eligible return within 30 calendar days after delivery. To start a request, email support@evashucrystals.com with your order number, reason for the request and relevant photographs where applicable.

Do not send an item back before receiving written return instructions and approval. Unauthorised parcels, cash-on-delivery returns or parcels sent to an unconfirmed address may not be accepted.

2. Return eligibility

Unless the item arrived damaged, materially defective or incorrect, a returned product must be unused, unworn, unaltered, complete with its original packaging, pouch, accessories, certificates or inserts, and accompanied by proof of purchase.

3. Natural crystal variation

Natural stones, crystals, Rudraksha and handcrafted pieces can vary in colour, transparency, inclusions, markings, bead shape, texture, dimensions and finish. These natural differences are not normally defects. A request based only on the natural pattern not being identical to a representative photograph is assessed as a change-of-mind request.

4. Items that cannot normally be returned

Except where required by law or where an item is damaged, materially defective or incorrectly supplied, we do not normally accept returns for personalised, custom-made, engraved or size-altered products; gift cards; items clearly marked final sale before purchase; or products that have been worn, used, altered, damaged after delivery or returned incomplete.

5. Damage, incorrect or missing items

Inspect the parcel soon after delivery. Report a damaged, materially defective, incorrect or missing item within 7 calendar days of delivery. Include the order number, a description of the issue and clear photographs or video of the product, shipping label, external packaging, internal packaging and all contents received.

After verification, we may offer an appropriate replacement, missing-item shipment, repair where suitable, store credit or refund. The seven-day reporting request supports prompt investigation and does not remove any mandatory statutory right.

6. Return shipping and customs

For an approved claim involving a verified wrong, damaged or materially defective item, we provide reasonable return instructions and cover or reimburse reasonable approved return shipping where required or expressly agreed.

For a change-of-mind return, sizing preference, address error or other reason not caused by us, return shipping, tracking, insurance, customs charges and related costs are normally the customer’s responsibility. Original shipping charges and import duties are generally non-refundable unless required by law.

7. Inspection and refunds

When an approved return is received, we inspect it and notify you of the decision. Once approved, we process the refund to the original payment method within 5 business days. Payment providers and banks may require additional time before the amount appears.

If a return arrives used, incomplete, altered or damaged for reasons unrelated to the original complaint, we may reduce or refuse the refund to the extent permitted by law and will explain the decision.

8. Exchanges

Direct exchanges are handled case by case and depend on product availability and destination. In many cases, the clearest process is to return the eligible item and place a new order after the return is approved.

9. Order cancellations

Email support as soon as possible if you need to cancel or change an order. We will try to assist before dispatch, but cancellation is not guaranteed once preparation, personalisation, export documentation or carrier handover has begun.

10. Refused, undeliverable or incorrectly addressed parcels

If a parcel is returned because the recipient refused delivery, did not complete customs requirements, supplied an incomplete or incorrect address, or did not collect the parcel, any refund is assessed after the parcel returns to us. Actual outward shipping, return shipping, customs, carrier or handling charges may be deducted where permitted by law.

11. Delayed or lost shipments

Tracking scans can pause during export, customs or carrier handover. If an order has not moved for five business days or is materially beyond the estimated delivery window, contact support so that we can raise an enquiry with the carrier. A shipment is treated as lost only after the relevant carrier investigation or other reasonable verification.

12. Mandatory consumer rights

This policy does not limit any consumer guarantee, cancellation right, refund right or other remedy that cannot lawfully be excluded in your country or region.

13. Contact

Evashu Crystals International
Yamunanagar, Haryana, India
Email: support@evashucrystals.com
Website: evashucrystals.com