Authenticity Promise

Natural crystals are formed through geological processes, so genuine stones are rarely identical. Colour zoning, inclusions, surface marks, transparency, pattern and polish can vary from one piece to another. Evashu’s Authenticity Promise is built around accurate description, sensible quality checks and clear product-specific disclosure.

1. Material identification

Every product listing should identify the principal stone or material being sold. We do not treat plastic, resin or ordinary glass as natural crystal. Some products may also contain metal findings, elastic, thread, plating, adhesive, decorative components or mixed stones; these should be described where relevant to the buying decision.

2. Natural variation is expected

Natural variation is not automatically a defect. Two bracelets made from the same stone may differ in shade, banding, translucency or visible inclusions. Carved products can also show small differences in shape and weight. Product images are representative, but the exact item received may not be a perfect visual copy unless the listing specifically states that the photographed piece is the exact piece for sale.

3. Treatments and finishes

Gem materials can be polished, dyed, heated, coated, stabilised, reconstructed or combined with other materials. Where a treatment or finish is known and materially affects the product, it should be stated on the product page. A polished stone is still natural stone; “natural” does not necessarily mean untreated, unpolished or collected directly from a mine.

4. Product-level quality checks

Before dispatch, the order is checked for visible breakage, major chips, loose or missing components, incorrect product selection and basic finishing. Handmade and natural-material products may still have minor irregularities that do not affect normal use.

5. Certification is product-specific

Not every crystal product is individually laboratory certified. Where a product includes a laboratory report, certificate, authenticity card or testing reference, the listing should say so. We avoid using a generic “certified” claim for items that do not have the stated supporting document.

6. Traditional preparation and energising

Some Evashu listings may describe a product as Reiki-energised, blessed or traditionally prepared before dispatch. This refers to a spiritual or ritual practice. It is not a laboratory test, medical treatment or guarantee of a particular emotional, financial, relationship or health result.

7. How to assess your product

• Compare the material, dimensions and included components with the product listing.
• Expect natural differences in colour, pattern, clarity and inclusions.
• Check whether the listing states that a certificate or report is included.
• Do not rely on one home test, such as temperature, scratching or burning; these can damage the product and are not conclusive for every mineral.
• For high-value or scientifically important identification, use a qualified independent gemmological laboratory.

If something does not match

If you believe you received the wrong product, a materially different item or a damaged piece, contact us with your order number and clear photographs of the product, packaging and label. We will compare the item with the listing and guide you through the appropriate resolution.

For more detail, read Sourcing & Materials, the Crystal Care Guide and our Crystal & Wellness Disclaimer.