Privacy Policy

Last updated: July 12, 2026

Evashu Crystals International (“Evashu”, “we”, “us” or “our”) operates evashucrystals.com and related online-store, customer-support and order-fulfilment services. We are based in Yamunanagar, Haryana, India. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, create an account, place an order, subscribe to communications, contact us or otherwise use our services.

Our store is hosted by Shopify. Shopify and authorised service providers process information needed to operate the store, checkout, payments, fraud prevention, customer accounts and other commerce functions.

1. Information we collect

Depending on how you interact with us, we may collect identity and contact details; billing and shipping information; order, return, refund and delivery information; limited payment and transaction details; account preferences; messages sent to customer support; device, browser, IP address and website-usage information; and marketing preferences.

2. How information is collected

Information may be collected directly from you, automatically through cookies and similar technologies, from Shopify and authorised providers that support our store, and from business partners where permitted by law.

3. How we use information

• To process payments, confirm and fulfil orders, arrange shipping, provide tracking and manage returns or refunds.
• To respond to product questions, order concerns, damage reports and other customer-support requests.
• To operate accounts, remember preferences and improve website performance and customer experience.
• To detect fraud, misuse, security incidents and prohibited activity.
• To send necessary service communications and, where permitted, marketing communications.
• To comply with legal, tax, accounting, customs and consumer-protection obligations and to establish or defend legal claims.

4. Cookies and similar technologies

We and our technology partners may use cookies, pixels, local storage and similar technologies for essential store functions, preferences, analytics, fraud prevention and advertising where permitted. Browser settings may allow you to block or delete cookies, but doing so can affect cart, login and checkout functions. Applicable opt-out choices may also be available through our Your Privacy Choices page.

5. When information is disclosed

We may disclose information as reasonably necessary to Shopify; payment providers and banks; couriers, postal operators, customs agents and fulfilment partners; technology, communications, analytics, review, marketing, accounting and security providers; professional advisers and authorities; or a legitimate business successor. We do not sell personal information for money. Certain advertising or analytics activities may be treated as a sale, sharing or targeted advertising under some laws, for which applicable choices are provided.

6. International processing

Because we sell internationally and use global providers, information may be processed in India, your country and other countries where Shopify, payment providers, carriers or technology vendors operate. Where required, recognised contractual or legal safeguards are used for cross-border transfers.

7. Retention and security

We retain information only as long as reasonably necessary to complete orders, provide support, meet legal and accounting obligations, prevent fraud, resolve disputes and enforce agreements. We use reasonable administrative, technical and organisational safeguards, but no transmission or storage method is completely secure. Never email passwords, payment PINs, one-time passwords or complete card details.

8. Your rights and choices

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, objection to or portability of your personal information, and to withdraw consent or opt out of certain marketing or targeted advertising. These rights may be subject to legal limits and identity verification.

To submit a privacy request, email support@evashucrystals.com. We aim to acknowledge customer-care messages within 1 business day, although formal privacy requests may require additional time allowed by applicable law.

9. Children

Our services are intended for people who can enter into a legally binding purchase in their jurisdiction. We do not knowingly collect children’s information in circumstances prohibited by law. A parent or guardian may contact us to request appropriate action.

10. Third-party links

Our website may link to third-party payment pages, social platforms or carrier services. Their practices are governed by their own policies, and we are not responsible for content or practices outside our control.

11. Changes to this policy

We may update this policy to reflect operational, provider, legal or regulatory changes. The revised version will be posted with an updated date.

12. Contact

Evashu Crystals International
Yamunanagar, Haryana, India
Email: support@evashucrystals.com
Website: evashucrystals.com