Contact

For product questions, sizing, order changes, shipping, tracking, returns or any other customer-care query, email support@evashucrystals.com or use the contact form below. This is our single customer-support address so your conversation and order history stay together.

For faster support

Please include the information that applies to your request:

  • Your order number.
  • The email address used at checkout.
  • The product name and a clear description of the question or issue.
  • For damage, wrong-item or missing-item reports, clear photographs of the product, outer packaging, inner packaging and shipping label.
  • Your preferred resolution, such as clarification, replacement review or return guidance.

Response time

We aim to reply within 1 business day. Weekends, Indian public holidays and unusually high-volume periods may take longer. Please avoid sending the same request through multiple channels, as duplicate conversations can delay resolution.

Returns and delivery issues

Eligible return requests must be started within 30 calendar days of delivery. Damage, wrong-item or missing-item concerns should be reported within 7 calendar days of delivery so that we can review the evidence and carrier information promptly. These reporting timelines do not limit any mandatory consumer right that applies in your country or region.

Order changes and cancellation

Contact us as soon as possible if you need to correct an address, change an item or request cancellation. Once an order has been packed, handed to the carrier or entered export processing, changes may no longer be possible.

Before contacting support

You may find an immediate answer in our Frequently Asked Questions, Shipping & Delivery, Returns & Support, Crystal Care Guide or Size Guide.

Customer support cannot provide medical, legal, financial or diagnostic advice about crystal use.

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